Installation of smart meter leaves elderly woman facing £4,000 bill
(The Guardian, 27 Sep 2020) Vulnerable 94-year-old’s boiler had to be scrapped following work by SSE.
A94-year-old woman, who relies on a wheelchair and a daily home help, was left with a £4,000-plus bill after SSE installed a smart meter and left her previously functioning gas boiler out of action and irreparable.
In August Anita Grant, who lives alone, agreed to have the meter installed in her Harrow home.
But rather than the easy process promised in the advertisements, her son Neil says that the decision was set to cost her £3,840 for a new boiler plus £250 redecorating costs, after SSE first said it would fix it, but then denied any liability.
Only after the Observer got involved did SSE agree to cover the cost of the replacement boiler and the additional redecorating costs.
Experts say a smart meter installation should not affect a normally functioning boiler. But in recent years there have been a small but steady stream of people claiming “it happened to me, too”.